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Shipping & Returns

Trusted by the Trade Since 1976

T.H. Wiggans Architectural Ironmongery Online Shipping & Returns Policy

At T.H. Wiggans Architectural Ironmongery, we are dedicated to providing top-quality Ironmongery, Hardware, Fixings, and Sealants, ensuring a seamless shopping experience, and guaranteeing swift delivery for all your architectural ironmongery needs.

Our Online Shipping & Returns Policy adheres to the criteria required by UK Law for Distance Selling.

Order Process

We process orders throughout the week, whether online, by phone, or in person at our busy trade counter. Daily orders are placed with our trusted suppliers for items not in stock.

Dispatch Details

In-stock items are dispatched on the same or next day. Items from suppliers are typically dispatched within 2-3 days. Multiple items in an order are dispatched together, based on the longest lead time.

Shipping Information

Orders are dispatched on weekdays (excluding bank holidays). You'll receive an email confirmation with order details upon purchase. Another email with tracking information is sent when your order is ready for dispatch.

Order Issues

We'll contact you promptly if any issues arise with your order. We offer suitable alternatives for unavailable items or provide quick refunds.

Delivery Service

We use APC, a reputable next-day delivery service for all shipments. Urgent deliveries and direct next-day delivery options are available upon request.

Return Policy

14-Day Return Window

You have 14 days to notify us of your intent to return the item. The returned goods must reach us within 30 days of your purchase.

Eligibility Criteria

To be eligible for a return, your item must:

  • Be in the same condition as received.
  • Be unworn or unused.
  • Include all original tags.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

Initiating a Return

Contact us at info@thwltd.co.uk to initiate a return. Send returns to:

T.H Wiggans Ironmongery
Unit 10 Lake District Business Park
Mint Bridge Road
Kendal, Cumbria, LA9 6NH

Only authorized returns will be accepted.

Contact Us

For return-related queries, please email us at info@thwltd.co.uk

Damaged, Faulty, and Missing Items

Inspect Your Order

Inspect your order upon arrival. Contact us immediately if you receive a defective, damaged, or incorrect item.

Notification Deadline

Notify us within 7 working days. Do not use or fit incorrect items.

Faulty Items

We may require photos or item returns for examination. We'll replace, repair, or refund faulty items. Items installed or used cannot be replaced.

Missing Items

We'll review records to confirm shortages. If our error, we'll provide the missing items and complete the delivery.

Claims Responsibility

Our responsibility is limited to the item's purchase amount. We don't cover secondary damages, dissatisfaction, or profit loss. Your legal rights remain unaffected.

Exceptions / Non-Returnable Items

Special Orders and Bespoke Products

Returns are accepted only for faults or defects. Non-faulty special orders or bespoke products cannot be returned.

Notification and Acknowledgment

Return eligibility is communicated on the product page at the time of order. Limitations on returns within 7 days of order placement.

Excluded Items

Non-returnable special orders or bespoke products include keyed-alike locks, master keyed cylinder systems, oversized products, and bespoke ironmongery.

Bespoke Product Ranges

The Croft Hardware, Frank Allart, Samuel Heath, Kirkpatrick, and Finesse ranges have specific return conditions.

Cancellation of Special Orders

We may decline cancellation requests if production or manufacturing has started.


Return the item and make a separate purchase for the new item.


We'll notify you of refund approval upon return inspection. Refunds are issued within 10 business days to the original payment method.

Contact Us for Delays

Contact us at info@thwltd.co.uk if your refund takes more than 15 business days.


At T.H. Wiggans Architectural Ironmongery, we are dedicated to efficiently meeting your architectural ironmongery needs. Thank you for choosing us as your trusted supplier.

Instore Returns Policy

The above Online returns policy is for online sales and does not apply for purchases within our store over the trade counter.

We will gladly accept returns for stock lines within 14 days of purchase unless no longer fit for sale. If we have ordered any of the items as specials, we may be unable to accept them, or there may be restocking charges from our suppliers and return charges.

Trusted by the Trade Since 1976

Join the countless professionals who have trusted T.H. Wiggans Architectural Ironmongery since 1976. Experience the difference with our quality products and unwavering commitment to customer satisfaction.